ReFoundMe Help Center

Have a question or need help? Don’t worry, we’re here for you!

If you have a question about the ReFoundMe app or how something works, chances are you’ll find the answer in our Frequently Asked Questions. We’ve gathered the most common topics to help you get back on track quickly.

Still need assistance or have a different question? Feel free to contact us using the form or send us a message on WhatsApp. We’re happy to help you personally.

Frequently Asked Questions:

The ReFoundMe app is available for Android in the Google Play Store and for iPhone in the Apple App Store.

Download on Google Play (link)
Download on the App Store (link)

Don’t worry, we’ll guide you step-by-step! For a clear explanation on how to set up the app, check out our user guide page .
There you’ll find everything from registering in the app to linking your ReFoundMe codes.

First, check your internet connection. Without a connection, we can’t link the item to your account.

Next, check if the code is already linked to another item. You can do this by scanning the code using the Scanfeature:

  • If you see the finder’s menu, the code is already in use.

  • If you see the message “No item found for scanned QR code”, the code is still free to link to an item.

If it still doesn’t work, try restarting the app or registering the item again.
If you’re still stuck, feel free to contact us via our contact form or WhatsApp— we’re happy to help personally.

Yes, you can! If you want to give away or sell an item with a fixed ReFoundMe code, the new owner can easily link that code to their own account.

  1. First, remove the item from your Item list— this frees up the code
  2. The new owner can then create and personalize a new item with their own photo and text.
  3. At "Add QR code to Item" click 'I already have a QR code' and scan the code.

The item will then be linked directly to the new owner’s account.

When someone finds your item and scans the code, they see a webpage with instructions on how to return the item.
No personal data is shared.

Want to know exactly how it works? Check out the explanation on our user guide page about app interactions.

The Scan feature works like your phone’s camera but automatically checks if the scanned QR code is a valid ReFoundMe code .
This protects you from fraudulent QR codes and ensures safety.

If the code is a genuine ReFoundMe code, you are immediately redirected to the Finder’s page in your web browser.

At ReFoundMe, your privacy is very important to us. All data you enter is securely processed according to our Privacy Policy.
Feel free to check our privacy policy for more details on how we handle and protect your personal data.

ReFoundMe uses an authorization code linked to your phone number or email address.

If you are accidentally logged out, you can have this code resent via SMS or e-mail. 
Once you log back in, all your items will be immediately visible in the app.

Your app may be in deep sleep mode or may not have permission in your device settings to send push notifications.
You can fix this by adjusting your device settings and granting ReFoundMe the necessary permissions.

To ensure you always get notified when an item is found,
enable both App notifications and SMS alerts per item. This way, you’ll never miss a message from a finder.

The location shared when a finder scans an item is an approximate location, not an exact GPS coordinate.
This is intentional for privacy and legal reasons— the finder’s exact location remains protected, while the owner still gets enough information to recover the item.

First, check if it’s a genuine ReFoundMe QR code by using the Scan feature in the app.

Open the Finder’s page in your browser.
If you can’t call or message the owner, choose “drop off at a Hub” and leave the item there.

If the Finder’s page doesn’t open, you can still find a nearby Hub via our website..

You can return your order within 30 days of receipt, rovided the product is unused, complete, and in its original packaging.

Register your return via the return request form, and we’ll help you with the return instructions.
Once we receive and inspect your return, we will refund the purchase amount as soon as possible.

Please note: personalized products cannot be returned.

We’re sorry to see you go.
You can delete your account and all saved data, such as items, photos, and settings, via the Delete Account page.

Please note what happens when you delete your account:

  • All linked items are permanently deleted.

  • ReFoundMe QR codes you used will no longer work.

  • Any personal settings and preferences will be removed.

If you want to proceed, go to ‘Delete Account’ and follow the steps.
If you have questions or need help deleting your account, feel free to contact us via the contact form or WhatsApp.

Didn’t find your question?

Fill in the form below or send us a message on WhatsApp. We’re happy to assist you personally!

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ReFoundMe uses your personal data only to get in touch with you after you submit your message, question, or comment. We respect and protect your privacy. You can read our full privacy policy here.

 

ReFoundMe is a concept by GreatMice
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info@refoundme.com